Patient Rights and Responsibilities
At LUMED Hospital, we respect the individual rights of every person who comes to us for care. In return, we also expect patients to uphold their responsibilities as partners in achieving safe, quality healthcare.
PATIENT RIGHTS
1. Right to Access Care
Patients are entitled to impartial access to medically indicated treatment, regardless of race, creed, sex, national origin, religion, sexual orientation, or source of payment.
2. Right to Consent
Patients have the right to participate in decisions about their healthcare.
No procedure will be performed without the voluntary, competent, and informed consent of the patient or their legally authorized representative.
Patients will be informed when medically significant alternatives exist.
3. Freedom of Choice
Upon admission, patients may choose their attending physician and preferred room, except when:
- They are under an HMO or service facility arrangement
- Public health and safety conditions restrict this
- They have waived this right expressly or impliedly
4. Rights of Incompetent Patients
Patients may be considered incompetent if they cannot make decisions due to mental illness, emotional immaturity, dementia, minority age, unconsciousness, or severe sedation.
In these cases:
- A legally entitled representative must provide consent
- The patient should still be involved to the extent of their capacity
- In emergencies, the physician will act in the patient’s best interest
5. Right to Dignity and Respect
Patients are entitled to respectful and considerate care at all times, with recognition of their dignity and worth.
6. Privacy and Confidentiality
Patients have the right to personal and informational privacy within legal boundaries.
7. Personal Safety and Security
Patients can expect reasonable safety and protection 24 hours a day within the hospital environment.
8. Identity of Care Providers
Patients have the right to know the names, identities, and professional roles of individuals involved in their care, including their primary physician.
9. Rights to Communication
Patients may communicate with people outside the hospital through visits, phone calls, and written communication.
They may request not to be included in the hospital’s patient directory.
10. Consultation
Patients may consult a specialist at their own request and expense.
11. Transfer and Continuity of Care
Patients may only be transferred after receiving:
- A full explanation of the reason
- Information on available alternatives
- Confirmation that the receiving facility accepts the transfer
They must also be informed of continuing healthcare needs after discharge.
12. Hospital Rules and Regulations
Patients shall be informed of the rules that apply to their conduct.
These guidelines are available through the Admitting Department and inside patient rooms.
13. Complaint Process
Patients have the right to file complaints about services.
Information on the hospital’s complaint review and resolution process is available upon request.
PATIENT RESPONSIBILITIES
Patients are expected to take an active role in their healthcare by:
Providing Accurate Information
Sharing complete details about medical complaints, past illnesses, hospitalizations, medications, pain, and other health matters.
Following the Treatment Plan
Cooperating with the treatment recommended by their healthcare providers.
Accepting Consequences of Refusal
Understanding the outcomes if they refuse treatment or choose not to follow medical advice.
Settling Financial Obligations
Ensuring hospital bills are paid promptly.
Respecting Rules and Regulations
Following the guidelines and policies set by the hospital.
Respecting Others
Being considerate of other patients and hospital staff.
Asking Questions and Seeking Clarification
Seeking information and asking questions whenever something is not clear.